Your guests message on WhatsApp. Mae answers in your hotel's voice — grounded in your real data, never winging it. You watch, coach and approve from one calm screen, and your staff get only the tasks that are theirs.
Mae
in your hotel's voice
The same guest, three moments. Mae handles the message; you see what she did and stay one tap from the wheel.
You see: An opportunity on your Now screen — approve in one tap.
You see: The task on your staff app; the thread in your inbox.
You see: A tick up in your direct-booking funnel.
Illustrative of how Mae works — try the live version in the sandbox.
No app to download, no portal to log into. Guests message the hotel on WhatsApp; Mae replies in your voice, grounded in their real booking — before, during and after the stay.
A calm briefing to start the day, every live conversation in one inbox, and the dials to set Mae's voice, spending limits and when to call you in.
Housekeeping, F&B and maintenance get only what's theirs, on their phone. Hands full? Add a task by voice in the corridor and Mae routes it.
Every reply is tied to your real reservation data. If Mae isn't sure, she asks or hands to a human — she never invents an answer.
Mae is named and on your side. Every message shows the steps she took, so there is no black box to trust on faith.
Every action Mae takes has an undo, and every approval is logged. Nothing happens that you can't walk back.
Set spending and action limits. Anything above them waits in your approval queue until you say yes.
The guest agent, the hotelier dashboard and the staff app are built and working today, at single-property scale. What you see here is real, not a mockup.
Deeper links to your PMS, channel manager, EPOS and payments are in active development. We connect what your property actually runs as part of onboarding — nothing gets ripped out.